R CLOTHING — Customer Support & Orders
R CLOTHING believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. The key points of the policy are listed below for quick reference; the complete details follow.
Cancellations will be considered only if the request is made within 2 days of placing the order. However, cancellation requests may not be entertained if the order has already been communicated to the vendor/merchant and shipping has been initiated.
R CLOTHING does not accept cancellation requests for perishable items such as flowers and eatables. If you receive a perishable item that is of poor quality, a refund or replacement may be provided after evaluation.
If you receive a damaged or defective item, please report the issue to our Customer Service team within 2 days of delivery. The request will be processed after the merchant inspects and confirms the defect at their end.
If the product received is not as shown on the site or does not meet your expectations, notify Customer Service within 2 days of receiving the product. Our Customer Service Team will review the complaint and take an appropriate decision.
For products that come with a manufacturer warranty, please contact the manufacturer directly for warranty claims; R CLOTHING will assist in facilitating contact where appropriate.
When a refund is approved by R CLOTHING, it will typically take 6–8 days for the refund to be processed and returned to the end customer using the original payment method. The exact timing may vary based on the payment provider or bank.